General Terms and Conditions AGB

1. introduction

These General Terms and Conditions apply to this website and to transactions in connection with our products and services. You may be bound by additional contracts relating to your relationship with us or to products or services you receive from us. If provisions of the supplementary agreements conflict with provisions of these terms and conditions, the provisions of these supplementary agreements shall take precedence.

2. liability

By registering, accessing or otherwise using this website, you hereby agree to be bound by these terms and conditions set out below. The mere use of this website implies knowledge and acceptance of these General Terms and Conditions. In certain cases, we may also ask you to give your express consent.

3. electronic communication

By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you or email you electronically on our website and agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement. Includes, but is not limited to, the requirement that such communications should be in writing.

4 Intellectual property

We or our licensors own and control all copyright and other intellectual property rights in the Website and the data, information and other resources displayed or accessible on the Website.

4.1 All rights reserved

Unless specific content dictates otherwise, no license or other right under copyright, trademark, patent or other intellectual property rights is granted to you. This means that you will not use, copy, reproduce, perform, display, distribute, embed in any electronic medium, modify, reverse engineer, decompile, transmit, download, transfer, monetize, sell, market or commercialize any resources on this website in any way, without our prior written permission, except and only to the extent otherwise provided in the provisions of mandatory law (such as the right to quote).

5th Newsletter

Notwithstanding the above, you may forward our newsletter in electronic form to other persons who may be interested in visiting our website.

6. third-party property

Our website may contain hyperlinks or other references to websites of other parties. We do not monitor or review the content of other parties’ websites linked to from this website. Products or services offered by other websites are subject to the terms and conditions of these third parties. Opinions or materials expressed on these websites are not necessarily shared or endorsed by us.

We are not responsible for the privacy practices or the content of these websites. You bear all risks associated with the use of these websites and associated third-party services. We accept no responsibility for loss or damage of any kind resulting from your disclosure of personal data to third parties.

7. responsible handling

By visiting our website, you agree to use it only for the purposes intended and permitted by these Terms, additional agreements with us and applicable laws, regulations and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute material which consists of (or is linked to) malicious computer software. Use the data collected on our website for direct marketing activities or conduct systematic or automated data collection activities on or in relation to our website.

Participation in activities that cause or may cause damage to the website or impair the performance, availability or accessibility of the website is strictly prohibited.

8. registration

You can register for an account on our website. During this process, it may be necessary to select a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to disclose their passwords, account information or secure access to our website or services to any other person. You may not allow anyone else to use your account to access the Site, as you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After canceling the account, you cannot create a new account without our permission.

9. bike tours & reservation of rental bikes

9.1 Conclusion of contract

You can make booking inquiries by telephone, e-mail or via our website. Please note that a binding booking only exists once we have confirmed the request.

9.2 Services

We offer guided city tours through Heidelberg. The description of the individual tours can be found on our website or in our brochures. We are also happy to create a bike tour tailored to your personal wishes. We provide you with rental bikes for the tours, which are included in the price. Please refer to the terms and conditions for bike hire regarding the use of our bicycles.

9.3 Payment

Payment is due on conclusion of contract unless agreed upon otherwise.

9.5 Cancellation

Free cancellation up to 48h in advance for direct bookings with us (no 3rd party)

You can cancel the booking before the start of the tour or bike rental. The amount we will refund depends on the time left between the cancellation and the start of the tour.

9.6 Guided tours:

  • full refund for cancellations at least 48h in advance
  • 50% refund for cancellations between 48h and 24h in advance
  • no refund for cancellations less than 24h in advance.

9.7 Security

In joining our tour you agree that you are doing so at your own risk. We maintain our bikes on a regular basis. Nevertheless, you are obliged to ensure that the bikes are roadworthy and in good working order when you take them over. During the tours, you are responsible for road safety and for your own fitness to participate in road traffic.

Minors who are not accompanied by a parent or guardian, e.g. on school trips, are generally required to wear a helmet.

9.8 Liability

We accept no liability for any damages. This shall not apply in the event of injury to life, limb or health and in the event of damage caused by intent, gross negligence or breach of material contractual obligations on our part.

10. bike rental

10.1 Conditions for renting bicycles

A valid personal document is required for the conclusion of the lease. A digital copy of this personal document is created. This will be deleted by Bike Romance Heidelberg shortly after termination of the contractual relationship.

Rental prices are advertised on the website and, if applicable, through price tables in the store.

Upon receipt of the bicycle, the renter must ensure that it is safe to use and report any defects independently.

An extension of the rental period is possible, but must be agreed with Bike Romance Heidelberg. If no agreement has been made, at least the price according to item 2 will be charged. In case of cancellation of orders due to late return of bicycles, Bike Romance Heidelberg may claim damages.

We accept no liability for any damages. This shall not apply in the event of injury to life, limb or health and in the event of damage caused by intent, gross negligence or breach of material contractual obligations on our part.
The renter is liable for the loss of the bicycle or individual parts.
A cleaning fee may be charged for heavily soiled bicycles.

The luggage racks (if present) are not suitable for transporting a second person. The renter is liable for personal injury or damage to the bicycle.
Any damage caused to the bicycle may not be repaired by the renter. All damages must be reported immediately to Bike Romance Heidelberg. Bike Romance Heidelberg takes care of collecting the damaged bikes in the Heidelberg city area and compensates customers for the lost rental period by crediting them with a rental bike.
With my signature I confirm the above conditions for renting bicycles

11. submission of ideas

Do not submit any ideas, inventions, works of authorship or other information that may be considered your own intellectual property that you wish to present to us unless we have previously signed an intellectual property agreement or a non-disclosure agreement. By notifying us without such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

12. termination of use

We may, in our sole discretion, modify or discontinue, temporarily or permanently, access to the Site or any service on the Site at any time. You agree that we shall not be liable to you or any third party for any such modification, suspension or interruption of your access to or use of the Website or any content you may have shared on the Website. You are not entitled to any compensation or other payment, even if certain features, settings and/or content that you have contributed or relied upon are permanently lost. You must not circumvent or attempt to circumvent any access restriction measures on our website.

13 Guarantees and liability

Nothing in this section shall limit or exclude any warranty implied by law which it would be unlawful to limit or exclude. This website and all content on the website is provided “as is” and “as available” and may contain inaccuracies or typographical errors. We expressly disclaim any express or implied warranty of any kind regarding the availability, accuracy or completeness of the content. We do not guarantee that:

  • This website or our products or services meet your requirements.
  • This website will be uninterrupted, timely, secure or error-free;
  • The quality of any products or services you have purchased or received through this website meets your expectations.

Nothing on this website constitutes or is intended to constitute legal, financial or medical advice of any kind. If you need advice, you should consult a suitable specialist.

The following provisions of this section shall apply to the maximum extent permitted by law and shall not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or exclude our liability. In no event will we be liable for any direct or indirect damages (including damages for loss of profits or revenue, loss of or damage to data, software or database, or loss of or damage to property or data) suffered by you or any third party arising out of your access to or use of our website.

Except as otherwise expressly provided in an additional agreement, our maximum liability to you for all damages arising out of or related to the Site or any products and services marketed or sold through the Site, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, willful misconduct, tort or otherwise) will be limited to the total price you paid to us to purchase such products or services or to use the Site. This limitation applies in total to all your claims, actions and causes of action of any kind and nature.

14. privacy

In order to access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your e-mail address for unsolicited e-mails. Any emails we send to you will only relate to the provision of agreed products or services.

We have developed a policy to address any data protection concerns. You can find more information in our privacy policy and in our cookie policy.

15. accessibility

We are committed to making the content we provide accessible to people with disabilities. If you have a disability/impairment that prevents you from accessing any part of our website, please send us a message with a detailed description of the problem you are experiencing. If the problem can be easily identified and resolved using industry standard information technology tools and techniques, we will resolve it promptly.

16. export restrictions / compliance with laws

Access to the Website from territories or countries where the content or purchase of products or services sold on the Website is illegal is prohibited. You may not use this website in violation of the export laws and regulations of Germany.

17. partnership marketing

Through this website we may engage in affiliate marketing whereby we receive a percentage or commission for the sale of services or products on or through this website. We can also accept sponsorship or other forms of advertising compensation from companies. This disclosure is intended to comply with legal requirements relating to marketing and advertising that may apply, such as the rules of the US Federal Trade Commission.

18. assignment

You may not assign, transfer or disclose your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this section shall be null and void.

19. breaches of these General Terms and Conditions

Notwithstanding our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the Website and contacting your internet service provider to request that they block your access to the Website and/or take legal action against you.

20. force majeure

Except for the obligation to pay, any delay, default or omission by a party in the performance or observance of any of its obligations under this Agreement shall not be deemed a breach of these Terms and Conditions if and so long as such delay, default or omission is for a reason beyond the reasonable control of that party.

21. compensation

You agree to indemnify, defend and hold us harmless from and against any and all claims, liabilities, damages, losses and costs related to your violation of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses in connection with or arising from such claims.

22. waiver

Failure to enforce any of the provisions of these Terms and Conditions and any Agreement or failure to exercise any option to terminate shall not be deemed a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any such Agreement or any part thereof or the right thereafter to enforce each and every provision.

23. language

These General Terms and Conditions shall be interpreted and construed in English and German only. All communications and correspondence are written exclusively in this language.

24. complete agreement

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Felix Mathern Bike Romance Heidelberg in relation to your use of this website.

25th update of these General Terms and Conditions

We may update these Terms and Conditions from time to time. You are obliged to check these General Terms and Conditions regularly for changes or updates. The date stated at the beginning of these General Terms and Conditions is the last revision date. Changes to these General Terms and Conditions will take effect as soon as such changes are published on this website. Your continued use of this website following the posting of any changes or updates will be deemed to indicate your agreement to abide by and be bound by these Terms and Conditions.

26 Choice of law and place of jurisdiction

These General Terms and Conditions are subject to the laws of Germany. The courts of Germany shall have jurisdiction over all disputes in connection with these General Terms and Conditions. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, that part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to effectuate the intent of these Terms and Conditions. The remaining provisions shall remain unaffected.

27. contact information

This website is owned and operated by Felix Mathern Bike Romance Heidelberg .

You can contact us about these terms and conditions via our Contact Us page.


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